When customers win, your business wins

Leadership

Strategic technology and customer-centric executive leader with proven, real-world results

With 17+ years of experience in SaaS, services, and customer-facing leadership, Michael has built and scaled global teams of 150+ across Customer Success, Professional Services, Support, and Delivery. He is known for transforming customer experience, driving retention, and unlocking new revenue streams for enterprise clients.

💡 Career Highlights:

  • VP, Customer Operations & Success, Advisor360 – Improved CSAT by 5 points in 6 months, designed contracting processes adding $15M in TCV revenue, and scaled global teams improving MTTR by 28%.

  • VP, Customer Experience & Delivery, Mastercard Data & Services – Built global support & CX from the ground up, managed $45M+ delivery services, and achieved 88% renewal rates while growing bookings 48% YoY.

  • Senior Director, SaaS Delivery, FirstFuel – Led the largest engagement in company history ($125M project) while growing client revenue by 43% in 16 months.

Michael blends strategic vision with operational execution, excelling in scaling organizations, improving customer outcomes, and delivering measurable business impact. He thrives in high-growth SaaS and enterprise environments and has a proven record of influencing product strategy, strengthening client partnerships, and driving profitability.

🔎 Seeking:

Executive leadership roles such as Chief Customer Officer (CCO), Chief Operating Officer (COO), or SVP/VP of Customer Success & Services with high-growth SaaS or enterprise technology companies.

If you’re building a customer-first, scalable, and revenue-driving organization, you’ll want to speak with Michael.

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A person is writing on a clear glass or transparent board with colorful markers, including orange and blue. The writing is a mix of text and diagrams, with words like 'key', 'leadership', and 'talent'. The person's hand and a portion of their sleeve are visible, suggesting a casual setting, possibly in an office or educational environment. The focus is on the writing and the action of using the marker.
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A person with a striped shirt and a cap is standing in front of a computer screen displaying data and analytics. Another laptop is open on a desk below the monitor, and a large metallic tank with a pressure gauge is nearby.
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A man and a woman are collaborating in a modern office setting. The man, wearing a colorful sweater with a recognizable tech logo, is enthusiastically placing sticky notes on a whiteboard wall. The woman looks on thoughtfully. The room has a ceiling with fluorescent lighting, and there's a window in the background.
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Leadership at Michael Griggs

Michael Griggs is a strategic technology leader, adept at balancing hands-on execution with visionary design to drive customer-centric solutions.

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A person is typing on a silver laptop with a screen displaying text about designing digital solutions for big customers. Nearby, there is a black smartphone and white earphones placed on the desk. The person's sleeves are light blue, suggesting a casual attire.
Transformative leadership experience.

Michael Griggs

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Leadership

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